Frequently Asked Questions
Answers to the questions practices ask most about Synergy as their billing department.
Does Synergy offer services beyond medical billing?
Yes. Explore virtual assistants and front-desk scheduling, medical-records administration, payer rate negotiation, payer audit and compliance support, interim billing management and occasional staff training. We also offer websites, SEO and social-media services, including Google Business Profile setup and management. Scope and fees are agreed for your practice.
Are prior authorization and referral coordination included in the discounted billing offer?
No. Prior authorization and referral coordination are available as separately priced services. We confirm the administrative responsibilities and fees with your practice before starting.
How can Synergy serve as our billing department?
Synergy can manage the billing responsibilities agreed with your practice, including claims, denial follow-up, payment posting and accounts receivable. We define the work your office retains, the access required and how unresolved items are reported before starting.
What is Synergy Business Solutions?
Synergy is a one-stop solution for all your medical billing needs — from credentialing the providers of a brand-new practice through to working bad debt. We deliver fast, accurate claims with a focus on minimizing A/R and maximizing collections, and we send Practice Performance Reports monthly, quarterly and annually.
How long has Synergy been in business?
Synergy has been providing medical billing and revenue cycle management services since 2005.
How experienced is the team that will work on our account?
Synergy has handled billing services for two decades. The team assigned to your practice will typically have at least 5–6 years of relevant experience.
What specialties and how many practices does Synergy serve?
We serve practices across nearly every specialty and have maintained long-standing client relationships for many years — a testament to the quality and consistency of our work.
Can Synergy provide a copy of the HIPAA agreement?
Yes. Our HIPAA business associate agreement can be emailed to you whenever you need it.
Do you audit your own work, and can we see a recent audit?
Yes. Synergy has its own quality-assurance team that audits work on a monthly basis, and we can share audit details on request.
Do I have to change my practice management, EHR or EMR system?
No. We access your existing PM/EHR/EMR remotely through a secure VPN connection and encrypted SFTP. If you'd prefer, we can also provide our own platform at no cost or a very minimal cost.
Who receives my checks, EOBs and correspondence?
We go green. We set up EFTs and electronic EOBs with insurers to cut paperwork. For paper checks and EOBs, we update the billing address to ours, deposit your checks to your account, and post the payments in your PM/EHR/EMR.
Am I locked into a long-term contract?
Never. There's no long-term obligation — you can cancel with at least 30 days' notice. The 30-day billing trial is a separate promotion from the discounted billing offer. See billing offer terms.
What do you charge for medical billing services?
We typically charge a percentage of the insurance and patient payments we help you collect each month. Our discounted billing offer has no setup fee; it is separate from the billing trial. Per-FTE and per-claim arrangements are also available. Compare pricing and inclusions or request a quote for your practice.
Is provider credentialing really free?
Yes. When Synergy manages your billing, provider credentialing and payer enrollment — commercial, Medicare and Medicaid, plus CAQH and NPI — are included at no extra cost. There is no separate per-provider credentialing fee.
Do you send patient statements and handle collections?
Yes. We send patient statements, follow up courteously, and set up payment plans with your consent. When balances remain unpaid, we transfer them to a collection agency on your behalf, then recover and post payments from both patients and agencies — fully end to end.
Do you handle medical coding and clean up old A/R?
Yes. Our coders handle ICD-10 and CPT coding with medical-necessity checks and coding audits, and we run dedicated cleanup of aged and legacy A/R — reworking and appealing old claims to recover revenue others have written off.
Still have questions?
Our team is happy to walk you through how Synergy would work for your practice — and audit your billing for free.
No long-term contracts • Cancel anytime with 30 days' notice • HIPAA compliant