Patient Statements & Collections

With patient responsibility higher than ever, unpaid patient balances quietly drain practice revenue. Synergy manages the entire patient-pay side, end to end: clear statements, courteous follow-up, payment collection, and — when needed — transfer to collections and reconciliation of everything that comes back.

End-to-end patient billing

• Clear, professional patient statements sent on a regular cycle
• Courteous patient balance follow-up by phone — our number is printed on every statement
• Phone and online payment options, plus payment plans and discounts set up with your consent
• Accounts that stay unpaid are transferred to a collection agency on your behalf at the right time
• We pursue payment from patients and from collection agencies, and reconcile every recovery
• All patient and collection payments are posted accurately to the correct accounts
• Pre-collection and post-collection calls to recover balances before they're written off