HIPAA Compliance & Data Security
Protecting patient health information is foundational to everything we do. Synergy is fully HIPAA compliant, with documented safeguards across people, process and technology.
We are HIPAA compliant — by design
Synergy maintains administrative, physical and technical safeguards to keep protected health information private and secure at every step of the billing process.
Patient privacy guaranteed
We guarantee patient privacy rights, adopt written privacy procedures, and ensure every employee protects the privacy of health information.
Trained workforce
Employees are trained in privacy procedures, and a designated privacy officer is responsible for ensuring those procedures are followed.
Business process evaluation
We evaluate how claims are submitted; how records are maintained, released and communicated; how consent and authorization forms are handled; and how referrals are given and received.
Assigned security responsibility
Security responsibility is assigned to a specific individual and documented, covering the use of security measures and the conduct of personnel.
Media controls
Documented policies govern the receipt and removal of hardware and media — with controlled access, accountability, data backup, secure storage and disposal.
Physical access controls
Formal policies limit physical access while authorized staff work freely — disaster recovery, emergency operation, equipment control, facility security and visitor sign-in.
Workstation use policy
Clear instructions define proper workstation use — including logging off before leaving a terminal unattended — to maximize the security of health information.
Secure access to your systems
We access your practice management, EHR and EMR remotely through a secure VPN connection and encrypted SFTP transfers — never compromising the confidentiality of your data. A copy of our HIPAA business associate agreement is available whenever you need it.
Have a compliance question?
Talk to our team about our HIPAA safeguards, our business associate agreement, or how we secure access to your systems.
No long-term contracts • Cancel anytime with 30 days' notice • HIPAA compliant