Medical Billing & Revenue Cycle Management

Synergy Business Solutions provides medical billing and revenue cycle management for healthcare practices across the United States. Based in Aurora, Illinois, we can manage an agreed billing workflow or support specific tasks alongside your office team. Start with your current system, unresolved work and the responsibilities you want to hand over.

What's included

• Complete billing solution
• Insurance calling & A/R follow-up — review aging balances, payer responses and the next action on unresolved claims
• Next-day charge entry, eligibility verification and appointment reminders
• EOB and ERA payment posting, including capitation adjustments
• Patient statements, payment follow-up and pre- & post-collection calls
• Patient calling for insurance corrections and appointment recall
• Super bill / charge entry and hospital billing
• Free provider credentialing and payer enrollment included with your service
• We handle all incoming paper mail and deposit your checks — saving your front office hours
• Patient statements, full collections management, and posting of every patient and collection-agency payment
• Dedicated support for your billing department and front & back office

How our medical billing workflow fits your practice

Revenue cycle management connects the work before a visit with the work needed to resolve a claim afterward. A billing service should make each handoff clear. During scoping, we review which steps Synergy will handle, what your office will retain and which payer or system permissions are needed.

1. Before the visit: check eligibility and benefits, identify missing insurance details and return questions to the right person. Eligibility is a coverage check; it does not guarantee payment. Authorization and referral coordination are separately priced services.
2. Prepare the claim: use the practice's completed documentation for charge entry and agreed coding support. Clinical documentation and any needed clarification remain the practice's responsibility.
3. Submit and track: review claim status and clearinghouse or payer responses, distinguish a rejection from an adjudicated denial, and identify the correction or follow-up needed.
4. Work unresolved claims: follow up on payer balances and denials, record the issue and next action, and escalate missing information or approval needs to your office.
5. Post and review payments: apply EOB and ERA information, review adjustments and unresolved differences, and route remaining balances to the appropriate follow-up process.
6. Report and improve: review claim activity, denial reasons and aging through practice reporting and account management. Agree definitions, the starting baseline and who will act on exceptions.

What your office retains when Synergy is your billing department

Your practice retains clinical decisions and the completeness of clinical records. It also supplies accurate patient and insurance information, responds to documentation questions and makes the approvals reserved to it. Define who handles patient billing questions, refunds, write-offs and payer correspondence before work begins.

We review permitted access to your existing EHR or practice-management system before confirming an arrangement. Access depends on your licenses, permissions and any hospital or host restrictions. Choosing billing support does not automatically require a software replacement. See our software versus billing-service guide if you are deciding which problem to solve.

Full billing support or help with one part of the cycle?

A solo physician or small office may need a dedicated billing department. Another practice may have staff in place and need help with one backlog or recurring task. Our small-practice billing page explains the questions to discuss when deciding how much support to use.

If the main problem is inherited old balances, compare aged A/R recovery with ongoing billing. If your team needs temporary coverage, explore interim billing management. Existing claims, new claims and any transition overlap should have explicit owners so work is neither missed nor duplicated.

Scope, pricing and the first conversation

Compare the published billing models and service inclusions against the tasks you need covered. Confirm treatment of inherited A/R, patient statements and separately priced authorization or referral work in your proposal. Statement charges and the conditions of the selected arrangement still apply; the billing trial is separate from the discounted billing offer.

Bring your system name, specialty, the billing work that is falling behind and the tasks your team wants to keep. Our billing transition checklist helps organize the handoff. You can review fictional sample billing reports before discussing reporting needs. Please use the inquiry form for contact and practice details, without patient information; arrange any needed records securely after speaking with us.

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