Practice Support & Staff Training

Beyond core billing, Synergy delivers the operational extras that save your staff time and improve the patient experience — from electronic payments to patient customer service and rich, transparent reporting.

Going beyond billing

• EFT/ACH setup to eliminate manual bank deposits and the risk of missed checks
• ERA setup for faster, easier electronic remittances from payers
• Clearinghouse access and re-routing when a payer doesn't support yours — or manual 835 download and posting
• Our address used as your billing address so you're free from payer correspondence
• Monthly patient statements plus full patient customer service — resolving billing questions, taking phone payments, and setting up payment plans or discounts with your consent
• Transparent reporting: Practice Performance Reports, charges/payments, denial management, days-in-A/R trending, quarterly & annual executive summaries, comparison analysis and dashboards

Occasional training for your staff

Synergy provides client-staff training on a case-by-case basis when a specific workflow needs additional support. Tell us where your team needs help; we will discuss the topic, participants and arrangements with your practice.

Training is arranged for the agreed need rather than as a standing course program. Scope, timing and any fees are confirmed before the session.

Scope and pricing

Billing-support tasks follow the inclusions of your selected billing arrangement. Occasional staff training is arranged case by case, with scope, timing and any fees confirmed beforehand. Billing promotions do not automatically apply to training.

See practice-support pricing and billing inclusions.