Epic and Community Connect Billing Services
Billing support for independent practices, with the host's access rules and your existing responsibilities understood from the start.
An independent practice using Epic through Community Connect needs a clear answer to one question: who owns each step between a completed visit and a paid claim? Synergy can discuss professional billing support after reviewing your host arrangement, current services and permitted access.
Start with your Community Connect agreement
Community Connect extends a host organization's Epic system to other practices. The services included with that access vary. Identify who handles charge entry, claim edits, submissions, payment posting, patient billing and follow-up before adding another team.
If your host already handles part of the work, we can discuss the remaining gap. A software login alone does not establish permission for an outside billing company or show which services your practice has purchased.
Give each professional billing queue an owner
For agreed work, the review separates unfinished charges, claim edits, payer rejections, denials and unpaid accepted claims. Each needs a next action, a responsible person and a follow-up date. A configuration issue that belongs to the host should be documented for the host's team; it should not be bypassed.
Keep professional and facility billing responsibilities distinct. Coding and claim preparation must reflect the actual service, documentation, place of service and payer requirements. See our medical coding and audit services.
Reconcile reports before estimating recovery
A workqueue total, an aging report and a deposit total answer different questions. Check the reporting period, included entities, balance types and adjustments before comparing them. Then separate missing charges from submitted claims and identify the records that need more evidence.
An old balance is not automatically collectible. Review claim history, payments, adjustments and applicable filing or appeal deadlines. Our aged A/R recovery and aging report guide explain that starting point.
Agree access, handover and reporting
Confirm the host's process for named accounts, appropriate permissions and any required agreements before record-level work. Agree which reports the practice can access and how unresolved host issues will be escalated. Your clinical team remains responsible for clinical documentation and decisions.
The handover should identify ownership of old claims, new claims and patient balances. Compare the agreed scope with our billing service options; access and service availability must be confirmed for your arrangement.
What to agree before Epic billing work starts
Use these review points to define a full billing engagement or a selected task with Synergy. The available access, source data and agreed scope determine the final review.
- Confirm the work the practice controls. For a Community Connect arrangement, identify the host's access rules and the professional billing work your practice can assign. Agree which changes or exceptions must go to the host team.
- Define the starting population. Name the permitted workqueues or reports, the claims and dates included, and the team that owns each step. A workqueue count and an A/R balance describe different things; do not use them interchangeably.
- Make the next review actionable. Agree how to report completed follow-up, unresolved balances, practice questions and host escalations. Keep facility billing or host-controlled configuration outside the engagement unless separately confirmed.
See an example before you decide
View our sample monthly billing report and sample billing audit summary, including downloadable PDFs. These are fictional, general examples, not client results, forecasts or screenshots from Epic. Use them to discuss the measures, definitions and follow-up your practice needs.
Read our company background or discuss your billing concern. Start with an aggregate description; arrange a secure handoff before sharing patient information or account reports.
Frequently asked questions
Can an outside billing company work in our Epic Community Connect?
It depends on your host's rules, your agreement and the access available to your practice. We first confirm whether an outside team can be provisioned with named accounts and appropriate billing permissions. We do not assume access is included or ask staff to share credentials.
Does our Community Connect host already handle billing?
Your agreement determines that. Some arrangements provide practice-management capabilities, some include other services, and responsibilities can differ. List the tasks your host performs and the tasks left to your staff before deciding whether additional billing help is useful.
Can you help when a claim edit needs a host configuration change?
We can review the billing issue within the agreed scope, distinguish missing or incorrect claim information from a configuration question, and document the issue for the responsible host team. Host-controlled settings and required approvals remain with the host.
Why does our Epic workqueue total differ from A/R?
The reports may include different stages of work, entities, dates or balance types. Compare their definitions first, then reconcile a permitted sample. Charges awaiting review, submitted claims, credits and adjustments should not be treated as interchangeable amounts.
Can our existing biller stay involved?
Yes. We can discuss a defined division of responsibilities with your staff and host. Assign an owner for each workqueue, old-balance group and reporting task so two teams do not submit or adjust the same claim independently.
What should we bring to the first conversation?
Tell us your specialty, approximate provider count, Community Connect host and the billing problem you want help with. An aggregate description is enough. Do not send patient details, screenshots of records or credentials through the public form or ordinary email.
Can we see a sample report before choosing Epic billing support?
Yes. Our Sample Billing Reports page includes a monthly report and an audit summary with downloadable PDFs. They are fictional, general examples, not client results, forecasts or Epic screenshots. Agree on your source records, reporting definitions, review dates and service scope before work begins.
Planning your next step
Describe your current system, specialty and billing concern. We will discuss the work needed, the access available and who should own each step. See our billing handover guide or browse billing resources.
Synergy is an independent billing service provider. Platform names identify the systems discussed; they do not imply vendor affiliation or certification. Product reference: Epic Community Connect overview · Example of a host's Community Connect options.
Let's discuss your Epic billing
Start with your practice's actual workflow and the problem you want solved.
Scope, access and responsibilities agreed before work begins.
Billing for an independent affiliated practice
Discuss your Epic billing arrangement
Tell us the host organization, your practice’s billing responsibilities and the tasks needing support. Chart-viewing or referral access alone does not establish access to professional billing workqueues. We confirm the permitted billing roles, outside-vendor approval and escalation owner for your arrangement before record-level work.